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Chick-fil-A gives update on issues that resulted in suspicious account activity on app

In January, several Chick-fil-A customers said hackers got a hold of their app and were swiping money from their linked bank accounts.

ATLANTA — Chick-fil-A provided an update Friday on the situation where some of its app users had reported fraudulent activity with their accounts back in January.

The Atlanta-based chain said in a statement that it had "communicated directly with those impacted to resolve these issues" and that ultimately the suspicious activity had affected less than 2% of app users.

In January, several Chick-fil-A customers said hackers got a hold of their app and were swiping money from their linked bank accounts.

RELATED: Chick-fil-A customers report fraudulent activity on app, company is investigating

Kimberly Weot, who described herself as a devoted customer, told 11Alive someone went into her Chick-fil-A One account, changed the account email and transferred money from her card.  

Weot's story helped tip off the Atlanta-based company that there is an issue. 

At the time, Chick-fil-A said it was "aware of suspicious activity on some of our customer's Chick-fil-A One accounts" and was "investigating what happened and how certain customers became subject to this fraudulent activity."

They added in January it was not a result of a "compromise of Chick-fil-A Inc.'s internal systems." In Friday's statement the company said it had undergone "taking necessary efforts to protect our systems and our customers for the future."

The full statement said:

"As we previously shared, Chick-fil-A investigated suspicious activity impacting some of our customers' Chick-fil-A One accounts. After a thorough investigation, Chick-fil-A informed the less than 2% of our Chick-fil-A One users who were impacted by this issue. We never want our customers to experience something like this and have communicated directly with those impacted to resolve these issues, while taking necessary efforts to protect our systems and our customers for the future. We are grateful for our customers' patience while we worked to resolve this issue and sincerely apologize for any inconvenience caused."

It's unclear what was arranged between the company and customers to resolve specific situations.

   

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