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Customers relieved to get back some of missing money, but still want accountability for alleged theft

A property manager at the center of an 11Alive investigation now faces four felony arrest warrants, accused of stealing security deposits and rent money.

GWINNETT COUNTY, Ga. — Gwinnett County Police have issued four felony arrest warrants for a woman accused of using her now defunct property management company to steal from landlords and at least one HOA. 

While the warrants are specific to Gwinnett, 11Alive News Investigates found alleged victims across the metro. They claim Rachel Cartwright stole more than half a million dollars in rent, HOA dues, and security deposits. 

Gwinnett Police said they tried several times to talk with Cartwright about the allegations, but she consistently refused to show up for the appointments. 

Alleged victims said they know exactly how police feel. They tried for months to get answers as to why they weren't receiving the money tenants claim she collected. Instead, people like Tommy Bradford said they got bounced checks and promises of wire transfers that never came.

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11Alive Investigator Rebecca Lindstrom also tried to talk with Cartwright. A woman claiming to be Cartwright did respond by text offering at one point to sit down for an interview, but later backed out, and refused to even answer questions in writing.

Bravo Property Management's website listed both Rachel Cartwright and her husband, Brian, as being involved with the company, but only she is currently facing charges for theft by conversion. Customers 11Alive spoke with said almost all of their communication was with Rachel Cartwright, usually in a call or text.

A property manager at the center of an 11Alive investigation now faces four felony arrest warrants, accused of stealing security deposits and rent money.

Bradford said he was originally out $47,284, money he and his wife use to help with their retirement. After 11Alive's story aired in September, he said the Cartwrights paid him about half of that.

Several others tell 11Alive that after months of fighting, they were also able to get some or all of their money returned. However, new victims have come forward.

11Alive reached out to Cartwright about the warrants, but she did not respond.

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