COBB COUNTY, Ga. — A data error impacted thousands of Cobb County water customers, a spokesperson for the county said Tuesday.
Cobb County officials said about 5,000 accounts were affected after a meter reading filing was processed incorrectly in the billing system on Tuesday, Nov. 28 and Wednesday, Nov. 29.
"We have the meter readings, so we are working with our billing system vendor to try to get these bills processed before the meters are read again in December," Cobb County Spokesperson Ross Cavitt said in a statement.
County officials said the bill due dates are generated at the time the bill is processed. If the bills can't be generated before December's meter readings, then December's bill will include water consumption for both months.
You can read Cavitt's full statement below:
Some of the accounts for meters read on November 28th and 29th did not bill due to the meter reading file not being processed correctly in the billing system. About 5,000 accounts were affected. We have the meter readings, so we are working with our billing system vendor to try to get these bills processed before the meters are read again in December. Bill due dates are generated at the time the bill is processed, so the due date for the November bills will be extended based on when the bill is generated. If bills cannot be generated prior to the December meter readings, then the December bills will include the consumption for both months. While this may push some customers into a higher tiered rate for part of their consumption, not being billed the $8.00 base charge in November should offset charges at the higher tier. The additional cost of 3,000 gallons of water being charged at the Tier 2 rate rather than the Tier 1 rate is $6.15. The cost of 6,000 gallons of water plus the base fee for December would be less than being billed for 3,000 gallons plus a base fee in November and billed for of 3,000 gallons plus a base fee in December.