COBB COUNTY, Ga. — With just two weeks until Christmas, FedEx customers are reporting delays or lost packages, causing holiday stress for families across the region.
Many customers said their packages have been stuck for days — or even vanished entirely — at FedEx’s Austell facility in Cobb County.
Michael, a father in metro Atlanta, is among those frustrated by the delays. His family's two packages have been caught in limbo with no clear resolution.
One of the packages, containing holiday costumes for his children, has been stuck at the Austell location for over a week.
“You know it’s Christmas season, so you expect some delays,” Michael said.
But now he's not even sure if the items are in stock anymore.
"Money is tight, and we’re already juggling a lot," he added. "Do we spend extra to get costumes again, or just hope this company will finally deliver them?"
Michael added that communication with FedEx has been nearly impossible, leaving his family without answers or reassurance.
Customers Across the Region Voice Concerns
This isn’t an isolated issue. When asked on Facebook if others were experiencing shipping problems with FedEx, my post quickly garnered nearly 1,000 comments.
Customers across the Southeast reported similar frustrations with delivery delays, lost packages and poor communication from the shipping giant.
FedEx has acknowledged the delays, attributing the issues to its Austell facility in the following statement:
We sincerely regret any inconvenience caused by delays in the areas serviced out of our Austell facility and appreciate our customers’ patience as we implement contingencies, including securing additional delivery resources, to deliver these packages as quickly as possible. Customers can visit www.fedex.com for package tracking, customer service assistance, or to use our virtual assistant to redirect their packages to be held at one of several nearby locations for pick up.
For families like Michael’s, however, the delays add unnecessary stress to an already hectic holiday season.
"We're just looking for something other than S.O.L., or good luck," he explained.