ATLANTA — Some metro Atlanta residents are looking for their mail, but there's one big problem -- it's either late or, worse, not showing up at all.
These postal customers are also complaining that their packages can't be traced at all. They said these issues are centered around one postal facility in Palmetto -- which is located mostly in Fulton County but also partly in Coweta County.
From paychecks and legal documents to mail of all types, customers from Lithia Springs, Kennesaw, Marietta, and other cities reached out to 11Alive about their mail being delayed, but there still aren't any answers as to why.
Trapped in transit, United States Postal Office (USPS) customers across metro Atlanta are anxiously awaiting packages they're not sure will ever arrive -- including Patrick Gerard, who owns the Kennesaw publishing company Ah. P. Meme.
"I'm a small comic book publisher and I do a lot of collectives on eBay -- buying and selling," he said.
He said four of his packages are somewhere behind the walls of the Palmetto postal facility, according to his tracking records. So, for now, he had to freeze his clients' comic book orders.
"I paused all selling until I know that the postal service is working again," Gerard said.
Even a customer from Marietta said she paid extra to mail a legal document, which included a two-day delivery. She said they told her the envelope was waiting to be processed in the Palmetto plant. Now, seven days later, the mail still hasn't been delivered.
"This delay is holding up an extremely important legal matter," she said.
At last check, a generated message pops up from the USPS website confirming there are processing delays in the area but doesn't say why.
USPS told 11Alive there was an incident at the Palmetto facility, but they said they couldn't go into details on what happened.
Editor's note: This story has been updated to clarify that the issue appears to be centered at a USPS facility, and not an actual post office.
Those experiencing delays or who have not received mail can contact the newsroom with your concerns as we continue to cover this story. Fill out our online form below, and someone from our news team will follow up with you.