Wells Fargo bank experienced an outage Thursday morning with their mobile app and online banking services.
The banks sent a tweet saying “We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.”
Later in the morning the bank sent another tweet apologizing again and calling the outage a "systems issue" and said the outages were not continuous.
Wells Fargo customers who tried to access their online accounts Thursday also received an error message on the website.
Wells Fargo said on Twitter the outage is due to a power shutdown at a facility and smoke was detected after routine maintenance.
"We're working to restore service as soon as possible," the company tweeted.
The services went offline for many customers who took to Twitter to complain, so much so that Wells Fargo started trending.
User @JosephBurnette7 said that direct deposits are being rejected and some people are unable to use their cards.
"Wells Fargo has message to call for support or visit an ATM but those two are down. Branches cannot access accounts either. It's not just the online banking/mobile app,” the message read,
Other users are echoing those claims.
When we called their customer service line (1 (800) 869-3557), we got a message that said “I’m sorry but our automatic system and bankers are currently not able to access account information.”
It appears that bank employees are also unable to access customer account information. But, there is an option to hold and speak to an actual person.
This comes are two Southern banks announced a merger. BB&T and SunTrust are combining in an all-stock deal to create a new bank valued at about $66 billion.