ATLANTA — After almost a week of issues, Delta Air Lines appears to finally be returning to normal operations.
In a news release on Thursday morning, the airline announced they began the day with zero cancelled mainline and connection flights. The airline expects normal, reliable operations to continue Friday and beyond.
Though the flights themselves may be back to normal, many customers are still struggling to find their luggage. According to the release, "major initiatives" are underway at all Delta hubs to reunite passengers and their bags at their homes or final travel destinations, be it by ground or flight. The said the majority of bags have been returned to customers.
The release lists three options for customers with displaced luggage:
- Visit their local Baggage Service Office and file a claim.
- Visit Delta.com, search Online Baggage Claim Form and submit a claim.
- Call 1-800-325-8224 to make a baggage claim.
"Delta is committed to caring for our customers during this time and has taken a number of other steps to make things right for customers affected by delays and cancellations," the release says.
They site efforts including reimbursing out-of-pocket expenses for those with delayed or cancelled flights, flight cancellation/extended delay refunds and trip cancellation options, issuing SkyMiles or travel vouchers, extended a travel waiver and continually notifying customers.
Delta's issues began last Friday during the worldwide tech outage caused by CrowdStrike, who said a bug in an update caused the issues. Initially, many airlines were facing delays and cancellations. However, the majority bounced back while Delta's problems continued well into this week.