ATLANTA — Concerns are continuing to mount over missing mail and missing packages stemming from one United States Postal Service distribution center in metro Atlanta.
11Alive first reported on these issues weeks ago when postal customers started complaining their packages couldn't be traced at all. They said the issues are centered around one postal facility in Palmetto -- which is located mostly in Fulton County but also part of Coweta County.
Unfortunately, officials have offered no official timeline for when the issues will be fixed.
Is there anything you can do?
Actually, yes! 11Alive has cobbled together a list of options for various issues, from missing birthday cards to not receiving paychecks. You can view the full list here, but a quick summary is below.
1) Check for Missing Mail
First things first, USPS said to always check the status of potentially missing mail on its website. Then, complete a help request form that will be sent to your local post office for review.
If it's been 7 days since you sent the request form and your mail has not arrived, submit a missing mail search request.
2) Request Refund for Priority Mail Express Items
Along with regular mail services, some extras can be refunded.
Those who insured their mailed package could also file an insurance claim no later than 60 days after the mailing date.
3) Talk to Your Company About Online Payments
According to the Better Business Bureau, these are steps to take.
- Reach out directly to the company. Find the phone number on an old invoice, and call the company or utility to explain the situation.
- If you haven’t received your bill, they can give you your balance and have you pay over the phone.
- If you have mailed your bill, they can advise you on the best way to avoid late fees. Always be careful when dialing customer service numbers because scammers purchase similar phone numbers.
- Go online. Log in to your online account and pay there. Be sure that you are on a secure site (Look for HTTPS:// or the lock icon) and that you’ve typed the address correctly. Double-check the URL before entering any information. Scammers often use lookalike website domains.
- Ask your bank. If you’ve mailed a check that hasn’t arrived in time, ask your bank if they will waive the stop payment fee so that you can pay over the phone or online. Then, call the company
4) Use Electronic Filing Methods for Tax Returns
The IRS advises taxpayers to "use electronic filing methods such as IRS Free File or alternative e-file service providers."
"Electronic filing minimizes mathematical errors and identifies potential tax credits or deductions for which the taxpayer qualifies," the IRS said online.
Also, the IRS said to select direct deposit for the "fastest, most secure return."
Those experiencing delays or who have not received mail can contact the newsroom with your concerns as we continue to cover this story. Fill out our online form below, and someone from our news team will follow up with you.